Senior IT Service Delivery Manager
Our client is looking to recruit a Senior IT Service Delivery Manager to manage all aspects of the Group’s IT Service Delivery including Service Desk and Security Administration teams. Providing support across the Group with an emphasis on ITIL functions, managing the team, improving processes and ensuring IT provides a service focused capability to the business.
Skills, knowledge, expertise:-
Previous practical IT Service Delivery Management experience within a financial services business, supported by a relevant professional qualification.
Strong understanding of ITIL standards and proven experience of using them.
Broad technical understanding of a wide range of platforms and technologies.
Ability to lead, coach and mentor a team aligning to the Group values.
Good understanding of technical principles.
Strong internal and external communication and interpersonal skills, together with the ability to develop good working relationships within the business, the IT team and with other service providers.
A positive and proactive approach to service delivery.
Proven ability to quickly learn new information, processes and procedures.
Proven ability to meet deadlines and identify and deal with problems.
Travel to other jurisdictional offices will be required.
For further information please contact us on 758400